Refund policy

Last updated: 14/06/2026

50-Day Satisfaction Guarantee

You have 50 days from the delivery date to return your Cushy for a full refund. If it's not the comfiest your couch has ever been, we'll refund every dollar - no fuss.

1-Year Warranty

Every Cushy is covered by a 1-year warranty against manufacturing defects. If the heating and cooling unit or controller stops working as it should within 12 months of delivery, we'll repair or replace it free of charge. This is in addition to your rights under the Australian Consumer Law.

How to start a return

Email admin@jpggroup.com.au with your order number and we'll guide you through it.

Exchanges

You can swap items within 50 days, subject to stock availability.

Damaged or faulty items

If your Cushy arrives damaged, or the unit develops a fault, contact us within 7 days with your order number and a photo or short video. We'll arrange a replacement or refund in line with the Australian Consumer Law. For your safety, stop using the unit if the cord, controller or any electrical part looks damaged.

Return condition

Please return the blanket, the heating and cooling unit, the controller and the original packaging in reasonable, resalable condition.

Return shipping

We cover return shipping within Australia for change-of-mind returns under the satisfaction guarantee and for any faulty item. International return shipping may be at your cost.

Refunds

Approved refunds are issued to your original payment method within 3 to 10 business days of us receiving the return.

Contact

Questions? Email admin@jpggroup.com.au. Support hours: Monday to Friday, 9am to 5pm AEST.